Q. How do purchase my order on the site?

To order your purchase:

  • Click “Add to cart” button on the products you wish to purchase. A pop-up will appear on your top right corner of your screen indicate that the product(s) have been added to your ‘Shopping Cart’.
  • You can view the product(s) in your shopping cart by hovering the cursor on your shopping cart product(s) list at the top bar. You can continue with your shopping or click “Checkout” to proceed your payment for the products.
  • When you're ready to pay, click on 'Proceed to Checkout' or 'PayPal Checkout' button at the bottom of your shopping cart list.
  • You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  • Choose your 'Shipping method' and 'Payment method'. 'Enter your coupon' (if you have one) and click 'Add' button. The total amount for your purchase will appear at the bottom. Click 'finish'
  • If you select 'Bank transfer' as your payment method, a list of our bank account number will appear. After complete your payment transfer/bank-in please send the payment slip/receipt via email or WhatsApp to us. We will process your purchase as soon as possible.
  • If you select ‘Paypal Checkout’ you will be directed to Paypal payment gateway. You can either pay using your PayPal account or you can use your preferred credit card.
  • After payment completed. You will be directed back to karyaneka.com.my.



Q. What are the payment methods available?

karyaneka.com.my offers various kind of Payment Methods as shown below:

  • Credit Card

    Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
  • Invoice / Cheque / Offline Bank Transfer

    Bank : AFFIN BANK BERHAD
    Bank Account : 100260005486
    Account Name : SYARIKAT PEMASARAN KARYANEKA SDN BHD

    After you made the payment, please send us the payment details of :
    Bank Name :
    Banking Date :
    Banking Time :
    Banking Reference No :
    Total amount you have paid :
    Your Order No :

    You may scan and email us the above info to Email Address : This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to us at +603 2164 9901

    Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  • Click on “Lost Password?” and fill your email that used to register the account in the box.
  • Click Submit.
  • A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status.

  • Please send an email to our customers service email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.

 

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR).


Q. How long does the delivery usually takes?
Delivery usually will take about 2-5 working days (Domestic) and 7-30 days (Overseas)


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. for us to clear your doubts.